Warranty
Please read our warranty policy below:
Since our replicas are made from the highest quality material and
craftsmanship available, they are guaranteed to excel in endurance and eye
appeal.
All watches sold by www.time2watches.com
are Japanese and Swiss quality. That's the reason that we can give 90 Day
Warrantee for Japanese Models and 1 year for the Swiss quality, during which
you can return the watch for repair or exchange.
However, since we take great care to ensure quality and dependability of our
watches and hand-select them, it is very unlikely that your watch will
malfunction or fail.
Please be aware that our warranty only covers manufacturers defects.
It does not cover the following:
- Manufacturers' defects are covered under warranty.
This does not include water damage, intentional damage, or general wear and
tear (such as scratches, fading of the gold, etc.). Although the watches are
water-resistant to a certain degree (the watches which are waterproof are
under warranty), we suggest keeping it away from water whenever possible,
and make sure the crown is always screwed in tight so moisture does not get
in.
- Although the gold plating is very thick, we cannot
determine how you will wear the watch. Therefore the plating of the gold or
silver is not covered by the warranty.
- Watches cannot be tampered with in any way. All
watch cases are installed with a tamper-proof seal. If you open up the
watchcase and the seal is broken, all return policies are void for the
watch. Please do not have any other jewelers work on the watch or open it
up.
- If your product cannot be repaired, we will send
you a replacement of the exact same model. If that model is out of stock,
then you can choose another product of the same value.
- Please do not insure your return. Send USPS with
delivery confirmation only, as this is traceable.
- Intentional crown/stem damages are not covered. In
most cases, crown/stem damages results from the customer pulling extremely
hard at the stem, thus jamming the movement. However, if the crown/stem
damage is due to a manufacturers' defect, we will gladly repair/replace your
product.
- The product is subject to final inspection before
it is repaired/exchanged.
- Lost or stolen parts.
- Damage due to personal misuse or negligence.
- Minor time differences, such as losing or gaining
a few minutes of time.
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